Refund & Cancellation Policy
At Grab And Grill, food freshness, safety, and customer satisfaction are our topmost commitments. Because our cafe items are prepared fresh to order, please review our refund and cancellation terms below.
1. Order Cancellations
Since our kitchen counter begins preparing your items immediately upon order receipt to serve them fresh and piping hot, orders can only be modified or cancelled before kitchen preparation starts.
2. Missing, Incorrect, or Unsatisfactory Items
If any item in your order is incorrect, missing, or does not meet quality expectations, please notify our counter staff right away or call our support line at +91 98765 43210. We will immediately provide a fresh replacement or issue a full refund.
3. Refund Processing
Approved refunds for digital payments (UPI, Debit/Credit Cards) are credited back to the original source within 5 to 7 working days, subject to your issuing bank's settlement process.
4. Support & Assistance
For any refund status inquiries or questions, reach out to our team at +91 98765 43210 or visit us directly at Connaught Place, New Delhi, India.